Return and Refund Policy

Effective date: September 5, 2026

Free 30-day returns

You may request a return within 30 days of delivery. Eligible returns are free: we provide a prepaid return label or arrange an equivalent return method, and we do not charge a restocking fee.

For change-of-mind returns, items must be unused and in the condition received, with their original packaging and included accessories. Factory-sealed TCG products must remain sealed. Single cards must be returned in the condition described and supplied, without additional wear or alteration.

These condition requirements do not remove your rights if an item is defective, damaged on arrival, incorrect, tampered with, or materially different from its description. Opening an item to discover a fault does not automatically disqualify it from a remedy.

Starting a return

Email contact@entiretytcg.shop within the 30-day period with your order number, the items you want to return, and a brief explanation. Photos are helpful for damage or incorrect items where reasonably available.

We will provide instructions and a free return method. Please send the item within 14 days of receiving those instructions, or contact us if you need assistance. Do not send returns to the contact address without instructions; the appropriate return location may differ. A delay in our reply does not invalidate a request made within the 30-day period.

Refund amounts and timing

We inspect returned items promptly and notify you of the outcome. If a return is declined, we will explain the reason and allow you to raise any concerns.

Approved refunds are issued to the original payment method. We refund the returned item's purchase price and applicable taxes. For a full-order eligible return, we also refund original standard outbound shipping, if charged. Optional premium shipping upgrades are not refunded for change-of-mind returns. For a partial return, we refund any original shipping amount attributable solely to the returned items.

We cover reasonable necessary return costs and applicable delivery charges when the return is due to our error, damage, a defect, or misdescription. We will not deduct a processing or restocking fee.

After we process your refund, it may take up to 10 days for the funds to appear in your bank account, depending on your bank or payment provider. This bank posting estimate does not extend any legal deadline for us to issue a refund. Contact us if the funds have not appeared after that period.

Damaged, defective, or incorrect products

Contact us as soon as reasonably possible. We will assess the issue and provide the refund, replacement, or other remedy required by law. The 30-day voluntary return window does not shorten any longer statutory rights. We will not require you to accept store credit instead of a refund to which you are entitled.

Exchanges and cancellations

Contact us if you want an exchange; availability will determine whether an exchange or a return and new purchase is appropriate. To cancel an unshipped order, contact us promptly. If it has already shipped, use the return process where eligible. Preorder cancellations are explained in our Preorder Policy.

EntiretyTCG
California 49, Sutter Creek, CA 95685, United States
contact@entiretytcg.shop